Patient experience builds trust

How do we create more ❤ Good Experiences = More Trust 🙂 

And less ❌ Bad Experiences = Low Trust 😕 

✔️Commit to obsessing about our patients.

 ✔️Commit to falling in love with a problem so that we feel the pain/frustration our patients do when they experience it. (Empathy)

✔️Commit to then fix those problems and create an experience for our patients that let’s them know we are always listening to them.